Country - United Kingdom
Summary - Multi Channel Contact Centre And Telephony Prior Information Notice/Request For Information
Deadline - Jun 26, 2025
IT reference number - 83370074
Product classification - Local telephone services
Address - United Kingdom
Contact details - 565656565
Tender notice no. - 76454545
IT Ref Id - 83370074
Document Type - Tender Notices
Description - Description: Social Security Scotland requires modern contact centre services to support Scottish citizens who are seeking to interact with Social Security Scotland on benefit related matters. The requirement is for the provision of a cloud-based con tact centre platform covering telephony and web chat with the potential for future options in other channels such as email, SMS and social media channels.It is intended that this will be a competitive procedure with negotiation to procure a multi channel contact centre and telephony services.Stages in the procurement are:1. Prior Information Notice issued with Request for Information (See Additional Information section for details of how to respo
It Ref Id - 83370074
Deadline - Jun 26, 2025
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